McGraw-Hill Connect Planned Upgrade Maintenance

As part of our commitment to providing the best possible user experience for you and your students, we’re making some big improvements to McGraw-Hill Connect. The upgrade is a direct result of extensive feedback from our trusted users—faculty and students—as well as platform data regarding usage pain points.


When we go live with the new upgrade, Connect will be temporarily unavailable for a period of approximately 12 hours. We selected this window of time to launch the release because our data suggests that it will minimize the impact on instructors and students.


To make the process as seamless as possible, we’ve provided answers to some questions you may have regarding the planned upgrade maintenance:


Q: What is the day, time and anticipated duration of the planned upgrade maintenance during which the Connect platform will be temporarily unavailable?


A: Connect will be temporarily unavailable for all users (instructors and students) for approximately 12 hours between 10pm ET on Friday, July 26th and 10am ET on Saturday, July 27th. This is a time of historically low usage for the platform.


Q: If there are assignments or tests scheduled to occur during the planned upgrade maintenance time frame, will these need to be rescheduled?


A: Yes. For instructors who are not actively sharing their assignments/section:


     Step 1: Check the box next to assignments on your section homepage
     Step 2: Click on “Change Dates” and select new due dates for each assignment


Note: If you are sharing assignments/sections, we recommend that you go into the assignments themselves and change the due dates on the Policies page.


If you still need assistance, you may contact the McGraw-Hill Customer Experience Group at 800-331-5094 during our hours of operation or submit a support request via our Contact Us form.


Q: How will I be notified when the Connect platform is available again?


A: All currently registered users of Connect will receive an email indicating that the platform is available again. We will also communicate regarding the upgrade duration and platform availability via our social media channels, including Facebook, Twitter and the Connect Community. Instructors can access Connect upgrade details by following us on Twitter and joining the Connect Community. Students can access Connect upgrade details by liking our page on Facebook and following our student Twitter handle.


Q: Will any work that I’ve done in Connect (for example, assignments I’ve created/completed policy settings, etc.) be affected?


A: No.


Q: As an instructor, will my students or the work they’ve begun or completed be affected in any way?


A: No.


Q: If a summer course is in progress at the time of the upgrade, will the course reflect the new Connect once the release goes live, or will the course finish with the old version of Connect?


A: Existing courses will continue in the upgraded platform. There are a few small things that won’t apply to an existing or active course. For example, the time on task calculations (a new feature to the upgrade) will only begin tracking from the date of the release, not prior. But there will not be a situation where existing courses will exist in a parallel universe without these feature changes.


Q: Will the Customer Experience Group be available while Connect is temporarily unavailable?


A: Yes. The McGraw-Hill Customer Experience Group will have extended hours while Connect is temporarily unavailable, including on Saturday 7/27 once the Connect release goes live, to help answer your questions. Specific hours of availability will be posted just prior to the actual release upgrade date.


At McGraw-Hill Education, empowering educators is our passion and ensuring the best possible Connect user experience is our top priority. We appreciate your loyalty and patience as we work to improve your Connect experience.

The Connect Team

By The Connect Team  |  July 09 2013

THE CREW
The Connect Team

The Connect Team
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